Frequently asked questions

Many of our jewelry pieces are made of stainless steel. This material is strong, durable, and remains beautiful for a long time with normal use.

Our stainless steel jewellery is waterproof. However, we do advise you to handle your jewellery with care and avoid prolonged contact with perfume, chlorine, and cleaning agents as much as possible.

Our stainless steel jewellery is designed to last and discolors significantly slower than many other materials. How you wear and care for a piece of jewellery can affect its lifespan.

Store your jewelry dry and separately, avoid direct contact with perfume, lotions, and for example, disinfectants, and if necessary, carefully clean them with a soft, dry cloth.

Contact us on the day of receipt and include clear photos of the item and the packaging. We will, of course, help you find a suitable solution.

When you order from NOUKX, your order always arrives wrapped like a gift, for yourself or ready to be given to someone else.

When this option is available, you can leave a personal message or additional comment during the ordering process.

For selected promotions, you'll receive a greater discount when you purchase multiple participating items. The applicable discount and conditions will be displayed with the products and in the shopping cart.

We process orders as quickly as possible, usually within 1-3 business days. Once your order has been shipped, you will receive a confirmation email. PLEASE NOTE: during market events, shipping may take a little longer. Is your order urgent? Please contact us, and we will ship your order as soon as possible if feasible.

Most orders within the Netherlands are shipped within 1-3 business days. Once we have handed over the package to the carrier, we no longer have any influence on further delivery times.

Shipping costs in the Netherlands are €4.95. For orders €75 and above, you benefit from free shipping within the Netherlands.

If your order is shipped with tracking, you will receive a track and trace link by email as soon as the package is on its way.

Yes, shipping to selected countries is possible. You will see the available countries and associated shipping costs during checkout.

Please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to modify or cancel it.

Yes, you can return an item within the applicable return period, provided it is unworn, undamaged, and, if possible, in its original packaging. Earrings are excluded due to hygiene reasons.

Contact us with your order number and the item you wish to return. You will then receive the necessary return information.

Unless otherwise stated, the cost of returns is borne by the customer. In the event of a faulty or damaged item, we will, of course, work together to find a suitable solution.

Once your return has been received and inspected, we will process the refund as quickly as possible using your original payment method.

The available payment methods will be displayed during checkout. Depending on your location, you may be able to pay using common online payment methods, among others.

You can contact us via the contact page or the contact details available on our website. We will try to answer your question as soon as possible.